As a corporate trainer and regular seminar presenter, I keep my ear close to the ground, especially when it comes to training within the hospitality industry.
I have recently seen a dramatic increase in the training opportunities provided to hotel employees, especially in the areas of customer relationship management and customer service (and within China, English language skills) so, therefore, I was interested to read the following article taken from the ‘Hotel News in Brief’ section of ehotelier.com:
“More than 350 hoteliers and industry experts gathered at this year's WORLDHOTELS Annual Conference at the Monte Carlo Bay Hotel in Monaco, on 17th and 18th January. Under the banner "IMPACT 2009", the global group for independent hotels launched a number of initiatives designed to combat the economic downturn and to grow revenue and market share across a number of markets, business segments and channels. A key component of this strategy was the introduction of the "Unlimited Training" programme. Under this programme, WORLDHOTELS' properties can send an unlimited number of staff on an unlimited number of up to 120 training courses offered by the WORLDHOTELS.academy in 2009 for a one-off nominal fee. The courses are being conducted in seven languages including English, Spanish, German and Chinese and are being held in 14 international destinations. The courses range from yield, revenue and front office management to sales, international marketing and distribution, and traditional hotel operations. For more information please visit: http://www.worldhotels.com/.”
http://ehotelier.com/browse/news_more.php?id=15409_0_11_0_C
The concept of increasing the levels of training during times of economic downturn is extremely sensible, yet this idea seems only to be embraced by the hospitality industry. In the manufacturing, research, and engineering industries, when the economy is slowing and business is bad, the first expense to be cut is training. However, when the economic situation improves and business increases, these companies will be left with unmotivated, poorly trained employees with little time on their hands for improving their skills.
Three cheers to the hospitality industry, the one industry still able to see the bigger picture.
La gon (from Thailand)
Emma
I am still on a search for the best hotel booking system for small to medium sized hotels. If you know of hotel booking software that can beat www.hotelsystems.co.uk for ease of use and functionality then please contact me on eharradine@hotmail.co.uk
I have recently seen a dramatic increase in the training opportunities provided to hotel employees, especially in the areas of customer relationship management and customer service (and within China, English language skills) so, therefore, I was interested to read the following article taken from the ‘Hotel News in Brief’ section of ehotelier.com:
“More than 350 hoteliers and industry experts gathered at this year's WORLDHOTELS Annual Conference at the Monte Carlo Bay Hotel in Monaco, on 17th and 18th January. Under the banner "IMPACT 2009", the global group for independent hotels launched a number of initiatives designed to combat the economic downturn and to grow revenue and market share across a number of markets, business segments and channels. A key component of this strategy was the introduction of the "Unlimited Training" programme. Under this programme, WORLDHOTELS' properties can send an unlimited number of staff on an unlimited number of up to 120 training courses offered by the WORLDHOTELS.academy in 2009 for a one-off nominal fee. The courses are being conducted in seven languages including English, Spanish, German and Chinese and are being held in 14 international destinations. The courses range from yield, revenue and front office management to sales, international marketing and distribution, and traditional hotel operations. For more information please visit: http://www.worldhotels.com/.”
http://ehotelier.com/browse/news_more.php?id=15409_0_11_0_C
The concept of increasing the levels of training during times of economic downturn is extremely sensible, yet this idea seems only to be embraced by the hospitality industry. In the manufacturing, research, and engineering industries, when the economy is slowing and business is bad, the first expense to be cut is training. However, when the economic situation improves and business increases, these companies will be left with unmotivated, poorly trained employees with little time on their hands for improving their skills.
Three cheers to the hospitality industry, the one industry still able to see the bigger picture.
La gon (from Thailand)
Emma
I am still on a search for the best hotel booking system for small to medium sized hotels. If you know of hotel booking software that can beat www.hotelsystems.co.uk for ease of use and functionality then please contact me on eharradine@hotmail.co.uk
No comments:
Post a Comment